Shipping policy

Delivery Information

Free delivery to all orders in mainland US postcodes and in-stock items only. We do not deliver to Hawaii, Alaska, and the Protectorate.

Shipping

RattanStar offers great deals, which include free shipping (extra shipping charges apply to certain areas). Once your payment has been made your order will go straight through to the warehouse team. Normally, your product will be shipped no later than 3 days after the order is placed by FedEx or UPS. In case of abnormal conditions, the handing time will be extended appropriately, but not more than 15 days at most. In addition, we will inform you of the specific ship time of the product upon receipt of your order, regardless of whether there is a delay in shipment. 

Products usually arrive at your address after 2 to 7 days(Include the weekend), depending on the distance and other distractions. If you wish to request a specific date for delivery, you can simply email our customer service team at support@rattanstar.com. 

Depending on the distance, you could be given a one or two-day delivery date, as it will depend on the journey on the day.